FAQs | RETURN | EXCHANGE

FAQ

1. What type of products do you sell?

We offer high-quality, custom-made print-on-demand sweaters designed with care and printed individually once your order is placed.

2. How long does shipping take?

Most orders are processed and shipped within 5–10 business days, depending on production time and location. You’ll receive tracking information once your order has shipped.

3. Can I change or cancel my order after placing it?

Because each sweater is made to order, we begin production immediately. Therefore, we cannot accept cancellations or changes once your order has been submitted. Please review your order carefully before checking out.

4. What if I ordered the wrong size or color?

Unfortunately, we cannot accept returns or exchanges for customer errors such as wrong size, color, or design choice. Each product is custom-printed specifically for you.

5. What if my item arrives damaged or incorrect?

If your order arrives defective, damaged, or we made a mistake, we’ll make it right! Please contact us within 7 days of delivery with photos of the issue, and we’ll send a replacement or refund as appropriate.

6. Do you offer refunds?

Refunds are only issued for damaged, defective, or incorrect orders caused by our error. We do not provide refunds for buyer’s remorse or mistakes made during ordering.

7. How do I contact support?

You can reach our support team at support@faithinlove.store or through our contact form here. Please include your order number and photos (if applicable) so we can assist you quickly.

 


Returns, Refunds, and Exchange Policy

Returns & Exchanges

Because each sweater is custom printed on demand, we do not accept returns or exchanges for reasons such as:

  • Change of mind
  • Incorrect size, color, or design chosen by the customer
  • Ordering mistakes

Please double-check all details before placing your order.

Damaged or Defective Items

We only accept returns or offer replacements for products that are:

  • Damaged during shipping
  • Defective or printed incorrectly due to our production error

To file a claim, contact us within 7 days of receiving your order at support@faithinlove.store with:

  • Your order number
  • Photos of the issue
  • A brief description of the problem

Once approved, we will issue a replacement or refund promptly.

Refunds

Approved refunds will be processed to your original payment method. Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.